Refund & Returns Policy

At Femme Feroce, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and refund policy. Please review the following guidelines to ensure a smooth and seamless return process:

Eligibility for Returns

1. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
2. Certain items are not eligible for return due to hygiene reasons, including intimate apparel such as underwear and swimwear, as well as pierced jewelry. Please check the product description or contact us if you have any questions about the eligibility of an item for return.

Initiating a Return

1. To initiate a return, please contact our customer service team within [number] days of receiving your order. You can reach us via email at [contact email] or by phone at [contact phone number]. Please provide your order number and the reason for the return.
2. Once your return request is approved, we will provide you with a return authorization (RA) number and instructions on how to return your item. Please note that returns without a valid RA number may not be accepted.

Return Shipping

1. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
2. We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

Refunds

1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days. Please note that it may take some time for your bank or credit card company to process the refund.

Exchanges

1. If you would like to exchange your item for a different size, color, or style, please contact our customer service team to arrange an exchange. Exchanges are subject to availability.
2. If the item you wish to exchange is no longer available, we will process a refund for the returned item according to our refund policy.

Damaged or Defective Items

1. If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may request photos or other evidence of the damage or defect to expedite the resolution process.
2. If your item is damaged during shipping, please retain the original packaging and contact the shipping carrier to file a claim. We will assist you in any way we can to resolve the issue.

Contact Us

If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us at [contact email] or [contact phone number]. Our customer service team is here to assist you and ensure that you have a positive shopping experience with Femme Feroce.

Thank you for choosing Femme Feroce. Your satisfaction is our top priority.